FAQ
AFFILIATE PROGRAM
DO YOU HAVE AN AFFILIATE PROGRAM?
Yes! Our Affiliate Program provides 10% commission on every order placed with your affiliate link or discount code. Sign up takes less than a minute and can be completed by clicking the link below. You will also receive a custom 15% off discount code that can be used by you to purchase the products you would like to feature.
Sign Up Link: https://affiliate.thekellycrew.com/
FIT & FEATURES
HOW DO YOUR SHIRTS & SWEATSHIRTS FIT?
Our shirts and sweatshirts are classic fit (not baggy or boxy) and true to size. Order one size up if a loose fit is preferred.
WHAT SIZES DO YOU OFFER?
Our youth shirts are available in sizes youth small to youth extra-large. Our adult shirts are available in sizes small to 3 extra-large. Our crew pocket sweatshirts are available in adult sizes. Please see size charts below.
youth size chart:
| ys | ym | yl | yxl | |
| size | 6/7 | 8 | 10/12 | 14/16 |
adult size chart:
|
s
|
m
|
l
|
xl
|
2xl
|
3xl
|
|
|
chest
|
17.5"-19"
|
19"-20.5"
|
20.5"-22"
|
22"-24"
|
24"-26"
|
26"-27"
|
WHAT IS COMBED & RING-SPUN COTTON?
Combed and ring-spun cotton goes through an intense and meticulous combing process and is spun, twisted, and thinned. This process produces durable and long cotton strands, making more comfortable and softer shirts and sweatshirts.
MANUFACTURING
WHERE ARE YOUR SHIRTS MADE?
Our shirts are designed and printed in the USA after being assembled in Nicaragua. We abide by socially conscious manufacturing and do not use child labor or sweatshops.
POLICIES
WHAT IS YOUR EXCHANGE/RETURN & REFUND POLICY?
We have a 14-day exchange/return policy. Customers have 14 days after an order is delivered to request an exchange or return. Products must be in original condition (unworn + unwashed + unused) and exchanges/returns must be approved prior to shipping any items back.
To start an exchange or return, please email umpire@thekellycrew.com with your full name and order number. If your exchange/return request is accepted, we’ll email you a return shipping label.
For returns, the original payment method will be refunded within ten business days if the return is approved. Please remember it can take time for your bank or credit card company to process and post the refund.
Damages and Issues
Upon delivery, please inspect your order and contact us immediately if any of the products are damaged, defective, or incorrect.
Exceptions
Unfortunately, we cannot accept exchanges or returns on gift cards, sale items, or products not in original condition (unworn + unwashed + unused).
WHAT IS YOUR SHIPPING POLICY?
All orders are processed within 1 to 2 business days (excluding weekends and holidays).
Domestic Shipping Rates & Free Shipping
We offer $7 flat rate standard shipping!
Standard shipping is FREE on orders over $75!
International Shipping
Unfortunately, we are unable to ship internationally at this time. We are working on offering international shipping in the near future.
ORDER STATUS
WHAT IS THE STATUS OF MY ORDER?
If you have not received your shipment within ten days of placing the order, please email umpire@thekellycrew.com with your full name and order number. We will look into the status of your order promptly.
MEDIA, PRESS, & PARTNERSHIPS
WHO DO I CONTACT FOR MEDIA, PARTNERSHIP, & PRESS REQUESTS?
We love to collaborate! Please email umpire@thekellycrew.com with any inquiries.
OTHER
WHO DO I CONTACT IF I HAVE A QUESTION?
We go yard for you! Please contact umpire@thekellycrew.com with any concerns or questions.